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Client time zone aliases error in agentry

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Hi Experts,

 

I am working with work manager 5.3. Still now I have tested many scenarios but i didn't experienced this error.

 

I have added a work order with one operation from SAP side and performed sync on my ipad then created work order is successfully downloaded into device.

After that I have tried to add new operation for the same order from the device and performed sync, it is saying client zone aliases not recognized.

 

Error: "Client Time Zone 'kalkatta....' is not recognized and no alias was found in TimeZoneAliases" in Agentry.ini file.


My client time zone is: New Delhi,India.

In my agentry.ini file the time zone section is set to default.

 

[Time Zone].

 

But for previously existed work orders nothing went wrong everything is working fine..When ever I add a new operation for the work order which is new to that device is giving me this error.

 

 

How to resolve this error. Can I add time zone entry in Agentry.ini file as below.

Knowledge Base # 1813025 ..If this is only the way what i need to write in Client_TimeZone=Server_TimeZone..


Client_TimeZone = New Delhi,India

Server_TimeZone = (UTC+05:30) Chennei, Kolkatta, Mumbai, New Delhi.


But my server is running at (UTC+10:00 Brisbane)..How to set up this in agentry.ini  file


Kindly suggest.




Many thanks,

Swaroopa.

 

Message was edited by: Michael Appleby


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